Department Managers / Operations Manager |
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| Company: |
Sports Authority
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| Reference: |
Bellevue1 |
| Career Level: |
Store |
| Salary Range: |
Not Given |
| Job Field: |
Not Given
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| City & State: |
Bellevue, Washington |
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| Job Details: |
| Job: |
Department Managers / Operations Manager |
| Posting Date: |
06/03/2008 |
| Job Type: |
Assistant Store Manager
Store Manager
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| Volume Responsibility: |
1-2 (in millions) |
| Store/Unit Count: |
1 |
| Required Travel: |
0% - 5% |
| Benefits: |
401K
Company Matched 401K
Employee Discount
Full Dental
Full Family Healthcare
Full Medical
Medical, Dental
Tuition
Vision
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| Job Description & Responsibilities: |
| SPORTS AUTHORITY SEEKING OPERATIONS MANAGER ! BELLEVUE, WASHINGTON – 44 Bellevue Way NE AND 15600 NE 8th, Bldg. S OBJECTIVE: Responsible for overseeing customer service, sales, merchandise processing and operational functions in a department or group of departments within a store. Requires strong leadership skills to train, supervise and lead associates. Focus on driving sales through training, customer service and merchandise presentation. Customer Service: - Ensure customers are provided with highest level of customer service, emphasizing courteous and knowledgeable assistance to each and every customer. - Watch, listen, interact and follow-up with customers to ensure satisfaction and resolve issues. - Model customer service for associates and promote sales whenever interacting with associates and customers. - Ensure customers are accurately informed of daily advertising and promotions. - Complete understanding and ensure compliance of Company Customer Service policies and standards. Sales: - Accountable for increasing sales, units per transaction and transactions size in the department(s). - Conduct regular department meetings to review sales goals and targets. - Complete Department Performance Summary to track the sales performance of staff and department. - Ensure merchandise is sold at company established prices and discrepancies are addressed and authorized accordingly. - Communicate with associates regarding pertinent information on daily, event or seasonal business issues. - Ensure associates are utilizing suggestive sell techniques and adding on items to sales. - Be knowledgeable of merchandise on the floor as well as in the backroom, including verification of the current selling price. - Ensure Sales Specialists possess product knowledge and keep current on all new product information. - Communicate any missed sales opportunities due to product to Store Manager. Merchandise Processing: - Understand and facilitate the execution of company visual merchandising standards and planograms. - Ensure store is well stocked, priced and displayed per company standards to maximize the opportunity for sales and provide a pleasant and safe shopping environment. - Oversee the maintenance of floor standards to ensure customer satisfaction. - Ensure smooth flow of merchandise from truck to backroom to sales floor. - Understand premium space placement and ensure merchandise displays and promotional items are set accordingly. - Ensure seasonal sets are executed. - Communicate any product outages to the Store Manager. - Review identifying codes, tags and prices on merchandise to ensure appealing flow to customer. - Ensure price changes are executed and monitor for accuracy. - Set department ad plans. Training and Developing Staff: - Ensure compliance in and the execution of Company sponsored training programs including Stop, Serve and Sell; Learning Management System (LMS); and Customer Experience Index (CEI). - Recruit, interview and involved in final selection of all department associates. - Train associates on sales, customer service, operations, merchandising, product knowledge and monitor progress. - Ensure Leads are trained to execute all responsibilities listed for a Department Manager. - Complete yearly performance evaluations for department associates; make promotional and merit increase recommendations based on performance. - Address any employee complaints, grievances and questions as they arise. - Execute disciplinary procedures fairly and document corrective action properly. - Create new hire’s training schedule and follow the Training Checklist with all new hires in department. Operations Management: - Maintain Company dress code for all associates. - Participate in the Manager On Duty (MOD) Program, which requires complete understanding of all store procedures. - Walk the floor regularly to manage the floor for daily MOD responsibilities. - Address asset protection issues that may occur in a manner that there is neither a loss to the company nor an uncontrollable situation with the customer. - Responsible for the protection of company assets. - Schedule staff efficiently to maximize sales opportunities & make adjustments to schedule, as business needs dictate. - Responsible for Store Operational Audit compliance. - Responsible for other duties as assigned or developed. |
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| Required Experience: |
| Retail Experience strongly preferred (or similar/transferrable experience) Operational background recommended HS Diploma or GED required 3+ years of experience APPLY online at www.sportsauthority.com/corp OR send qualified resume to nberman@thesportsauthority.com . |
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| Required Knowledge, Skills and Abilities: |
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| Education Level Required: |
Associate Degree/Diploma |
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| Application Instructions: |
| APPLY online at www.sportsauthority.com/corp OR send qualified resume to nberman@thesportsauthority.com . |
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| Contact Name: |
| Natalie Berman |
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| Contact Email: |
| nberman@thesportsauthority.com |
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| Map: |
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