This is a representative list of the general duties the Assistant Manager may be asked to perform and is not intended to be all-inclusive
• Leads major center business unit which involves managing customers, team members, operational issues in the consultation zone of the center, monitoring and facilitating all production and retail processes including the tracking, pick-up and delivery and quality check processes. Manages center in the absence of the center manager.
• Interviews job applicants, complies with all company hiring policies and assists center manager with the hiring of team members
• Plans, organizes and directs the activities of four to fifteen assigned team members
• Evaluates the efficiency and productivity of assigned team members by establishing performance standards and objectives and assist the center manager with conducting regular performance appraisals
• Assists team members in goal setting and skill development
• Provides feedback on disciplinary actions and administers Positive Discipline after review by manager
• Provides work leadership on assigned shifts
• Provides performance related feedback on team members to the center manager
• Provides training and coaching to team members on assigned shifts
• Sets priorities of customer projects
• Performs manager functions and daily close-out procedures on POS.
• Assists center manager in review and transmission of payroll
• Ensures that work produced by team members is in accordance with company standards
• Monitors and complies with quality control procedures
• Ensures that the center has the necessary supplies, equipment and inventory
• May set staff work schedule which includes meal and rest periods
• Ensures that all postings and information displayed in the center are up to date
• Complies with and enforces FedEx Kinko's established policies and procedures
• Follows copying protocol (copyright law, confidentiality, and careful handling of original documents)
• Performs administrative duties, including bidding, ordering supplies and inventory control
• Perform all other duties as needed or requested, to include assisting with and possibly managing all center operations
• Secondary responsibility for coordination of all shipping related services and activities, to include:
• Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates.
• Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services.
• Offer assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping supplies.
• Maintains log of all incoming and outgoing parcels, prepares parcels for pickup by delivery drivers, and sorts incoming parcels.
• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels.

• Supervises other team members. Performs duties with minimal supervision by center manager. Must defer decisions involving changes in center procedures to center manager.

TO APPLY:

Please enter requisition # 2008-28103

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