Retail Manager Careers FAQs

FAQs Employers

I forgot my username/password, how to I get a reminder? How do I repost a job for free? How do I search for a Job Seeker? I posted a job but my company logo is not showing? How do I view job applicants? How do I view applicant information? A Job Seeker has an anonymous profile, what is that? What is the difference between Store Level and Executive Level? How much does it cost to search through the resume & profile database? How do I delete my account? How do I change my account email address? What is Equal Employment Opportunity (EEO)? How does the prequalifier question system work? How do I edit the prequalifier questions for a posted job? I posted a job but I can’t find it on Indeed.com, why not? How do I submit my company for the retailer spotlight? Will any of my information be sold or given to third parties? Is Retail Manager Careers a recruiting firm? How do I register? Am I able to post a confidential job listing? Why are some resume/cover letters jumbled when I try and view them? How do I change my registration information? I am an employer but I am also a job seeker, what should I do? How do I request to see an anonymous profile? What happens when I request access? What happens when I add a job seeker to my favorite job seekers? Can I post a single job with openings in various locations? How do I post a job? How do I post a previously posted job? How do I adjust the dates in which a job is automatically posted or removed from the website? How are my payments processed? Is my credit card information stored online? How do I print old invoices? Are there fees other than the listed job posting prices? How will I receive applicant data for a posted job? How do I edit a posted job? How do I unsubscribe from emails? How do I edit the EEO questions for a posted job? How do I inactivate and remove a job from the website? How do I delete a job posting template from my account?

Q:	I forgot my username/password, how do I get a reminder?
A:	Please select Employer Login. Utilize the option at the bottom Forgot Your Password? You will be sent an email containing your password.

Q:	How do I repost a job for free?
A:	From the Employer Main Menu, select Posted Jobs. Select the job title that you would like to post from the job listings under the Inactive Jobs heading. Once you are done, select Submit at the bottom of the page
	Note: Job can be reposted for free within 6 months of the original job posting. If you are reposting a job for free, you cannot adjust the title or location of the job. If you are reposting a job utilizing a previously used template, you can change all aspects of the job posting.

Q:	How do I search for a Job Seeker?
A:	From the Employer Main Menu, select Job Seeker Search. Then select the criteria for your search. Once you are done, select Search at the bottom of the page.

Q:	I posted a job but my company logo is not showing?
A:	Logos for newly registered company’s will be activated within 24 hours.

Q:	How do I view job applicants?
A:	From the Employer Main Menu, select List Applicants listed under the Applicants heading. You will automatically see all Qualified applicants based on prequalifier scoring. Utilize the show function above the applicant list to view Not Qualified applicants or your favorite applicants. Once you have made your selection, select Go.

Q:	How do I view applicant information?
A:	From the Employer Main Menu, select List Applicants listed under the Applicants heading. You will automatically see all Qualified applicants based on prequalifier scoring. Utilize the show function above the applicant list to view Not Qualified applicants or your favorite applicants. Once you have made your selection, select Go. Select the name of the Job Seeker that you would like to see.

Q:	A Job Seeker has an anonymous profile, what is that?
A:	An anonymous profile is designed to protect the name and contact information of a Job Seeker from being displayed to employers looking for candidates in our profile database. An anonymous profile has the following information removed: Name, Contact Information, Resume and Cover Letter. Any employer wishing to view these items will be required to send an email to the Job Seeker, asking for permission.

Q:	What is the difference between Store Level and Executive Level?
A:	Store Management Careers – All store level management careers include Store Manager’s that are responsible for multiple locations. Executive Level Careers – Executive level careers begin with district / market level management and continue through careers at the corporate office.

Q:	How much does it cost to search through the resume & profile database?
A:	Access to our resume and profile database is free to employers that have at least one active job posting.

Q:	How do I delete my account?
A:	Log into your account and on the Home menu, select Manage Account. Select Click here. Select Ok to confirm that you would like to delete your account. Or you can send an email to info@retailmanagercareers.com with your user name, password and email address. Your account may not be deleted within 48 hours if you send an email. It is recommended that you utilize the function on your menu as that takes effect immediately.

Q:	How do I change my account email address?
A:	From the Employer Main Menu, select Edit Information. Then change the email address listed in the box. Proceed to the bottom of the menu and select Submit.

Q:	What is Equal Employment Opportunity (EEO)?
A:	The Office of Civil Rights (OCR) administers and ensures Agency compliance with the laws, regulations, policies, and guidance that prohibit discrimination in the Federal workplace based on race, color, national origin, religion, gender, age, disability, or reprisal. The Central Office Equal Employment Opportunity (EEO) Office and the Regional EEO Offices are primarily responsible for encouraging resolution and processing of EEO pre-complaints and formal complaints, in accordance with applicable federal EEO laws and regulations.In addition to complaints processing, the EEO Offices are responsible for ensuring that agency associates are trained in EEO and the agency’s EEO alternative dispute resolution (ADR) program. The Title VII Nationwide Program team is primarily responsible for preparing final decisions for the Associate Administrator's review and signature and ensuring that the agency is in compliance with the requirements of federal EEO laws and regulations, including but not limited to, the monitoring of nationwide EEO Office complaint processing activities. GSA’s Central and Regional EEO Offices process EEO complaints filed by GSA associates (employees) and applicants for employment. All others should contact the US EqualEmployment Opportunity Commission (EEOC) for guidance on how to pursue an EEO claim. The EEOC may be reached by clicking on the EEOC link in the right panel,orby calling 1 (800) 669-4000 or (202) 663-4900.

Q:	How does the prequalifier question system work?
A:	Prequalifier questions are designed to enable you to pre-determine which applicants you are notified about via e-mail as well as determine which applicants are qualified for a particular job. This system allows you to add questions to a posted job. You assign the point value of each question. The more important the question, the higher the point value should be. You then choose which applicants you want to be notified about. If you choose not to be shown applicants scoring less than e.g. 80%, they will remain on www.retailmanagercareers.com as an applicant but will not be e-mailed to you.

Q:	How do I edit the prequalifier questions for a posted job?
A:	From the Employer Main Menu, select Posted Jobs. Then select Questions under the Prequalifier Questions heading and make any desired adjustments. Once you are done, select Submit at the bottom of the page.

Q:	I posted a job but I can’t find it on Indeed.com, why not?
A:	Jobs are downloaded to Indeed.com once a day. Jobs will be posted Indeed.com within 24 hours of your job posting.

Q:	How do I submit my company for the retailer spotlight?
A:	Send an email to info@retailmanagercareers.com informing us of your interest to participate.

Q:	Will any of my information be sold or given to third parties?
A:	We will never sell or share your information to or with anyone unless it is required to comply with applicable laws or in legal proceedings where it is relevant.

Q:	Is Retail Manager Careers a recruiting firm?
A:	No. We are an employment tool for employers and job seekers to get in touch directly.

Q:	How do I register?
A:	On the Home menu, select Employers, Register. Follow the guided steps.

Q:	Am I able to post a confidential job listing?
A:	Yes, when posting a job, simply select Yes for the question; Anonymous Job Posting? Anonymous job postings remove all information for the posting employer.

Q:	Why are some resume/cover letters jumbled when I try and view them?
A:	At the request of the Job Seekers who utilize our services, we only support Plain Text formatting on our site. This means that resumes and cover letters are all left aligned and that the formatting is very simple. Since these items often are coming from non-Plain Text programs, it may be necessary to manually format your resume or cover letter further to optimize the way it will be seen by potential employers.

Q:	How do I change my registration information?
A:	On the Employer main menu, select Edit Information. Make any desired changes on your profile and then proceed to the bottom of the menu and select Submit. Changes will take effect immediately.

Q:	I am an employer but I am also a job seeker, what should I do?
A:	We recommend that you create an account with a different login name and password than your employer account.

Q:	How do I request to see an anonymous profile? What happens when I request access?
A:	Select the option at the top of the screen. An email will then be sent to the Job Seeker informing them that you would like to view their contact information, resume, cover letter and name. If the Job Seeker approves the request, you will be notified via email. If the Job Seeker takes no action or denies the request, you will not be notified.

Q:	What happens when I add a job seeker to my favorite job seekers?
A:	You can find all favorite Job Seekers by going to the Employer Main Menu and selecting the tab Favorite Job Seekers.

Q:	Can I post a single job with openings in various locations?
A:	No.

Q:	How do I post a job?
A:	From the Employer Main Menu, select Post New Job. Follow the listed steps.

Q:	How do I post a previously posted job?
A:	From the Employer Main Menu, select Posted Jobs. Select the job title that you would like to post from the job listings listed under the Inactive Jobs heading. Once you are done, select Submit at the bottom of the page.
	Note: Job can be reposted for free within 6 months of the original job posting. If you are reposting a job for free, you cannot adjust the title or location of the job. If you are reposting a job utilizing a previously used template, you can change all aspects of the job posting.

Q:	How do I adjust the dates in which a job is automatically posted or removed from the website?
A:	You can either adjust the posting dates at the time of the posting a job or you can follow the next set of directions to adjust either the start date or the closing date. From the Employer Main Menu, select Posted Jobs. Select the job that you would like to adjust. You can then change the start date or closing date there. Once you are done, select Submit at the bottom of the page.

Q:	How are my payments processed?
A:	All payments are securely processed through PayPal.

Q:	Is my credit card information stored online?
A:	For your protection, we do not store or save any credit card information on our website.

Q:	How do I print old invoices?
A:	From the Employer Main Menu, select Receipts. Enter your desired date range and select Submit.

Q:	Are there fees other than the listed job posting prices?
A:	No.

Q:	How will I receive applicant data for a posted job?
A:	You can have Job Seekers apply for jobs one of the following ways: RetailManagerCareers.com – Choose this option if you would prefer that applicants apply through our website. This option allows EEO data to be collected as well as your ability to have pre-qualifier questions asked. You have the option of receiving e-mail notifications for each applicant that applies. When you choose to be notified via email, you will receive a copy of the Job Seeker’s profile and a copy of their resume and cover letter if they have provided it. Company URL – Choose this option if you would prefer that applicants apply for the position via your company’s URL (application system). You will not receive any e-mail notifications when using this option. Applicants will not be tracked via our website utilizing this method.

Q:	How do I edit a posted job?
A:	From the Employer Main Menu, select Posted Jobs. Select the job that you would like to adjust. Once you are done with your adjustments, select Submit at the bottom of the page.

Q:	How do I unsubscribe from emails?
A:	From the Employer Main menu, select Edit Info. Change the option for Join Mailing List at the bottom of the page. Then select Submit.

Q:	How do I edit the EEO questions for a posted job?
A:	From the Employer Main Menu, select Posted Jobs. Then select EEO under the EEO heading and make any desired adjustments. Once you are done, select Submit at the bottom of the page.

Q:	How do I inactivate and remove a job from the website?
A:	From the Employer Main Menu, select Posted Jobs. Then check the inactive box under the Inactive heading. Then select Submit.

Q:	How do I delete a job posting template from my account?
A:	From the Employer Main Menu, select Posted Jobs. Then select the option for Delete Job, and then confirm that you would like to delete the job.

FAQs Job Seekers

I forget my username/password, how do I get a reminder? What is an anonymous profile? How do I turn off the anonymous profile option for my account? How do I sign-up to be notified about posted jobs? I don’t like the jobs that I am being e-mailed, how do I change my settings? I no longer want to receive new job posting emails, how do I turn them off? How much does it cost to search and apply for jobs? How do I delete my account? What is the difference between Store Level and Executive Level? Can I download and use one of the resume templates? How do I change my account email address? How do I know if the job posting notification I received via email is legitimate? What happens when I apply online to a job posting? What is Equal Employment Opportunity (EEO)? Will any of my information be sold or given to third parties? Should I cancel my account if I am not looking for a job? Do I need a resume to apply for a job posting? Is Retail Manager Careers a recruiting firm? I have not been contacted by an employer to which I have applied, does this mean that they have not received my resume? How do employer’s search for perspective employees? How do I register? How do I submit my resume? Who will see my resume? Am I able to post my resume confidentially? Why does my resume/cover letter get jumbled when I copy and paste it? How do I view, modify or change my resume and cover letter? How do I remove my resume and cover letter from my profile? Is there a charge for using this service? How do I change my registration information? I am an employer but I am also a job seeker, what should I do? I received a request from an employer to review my contact information, resume and cover letter, why did this happen? I received a request from an employer to review my contact information, resume and cover letter, how to I allow or prevent them from viewing my information? What happens when I add a job to my favorites?

Q:	I forget my username/password, how do I get a reminder?
A:	Please select Job Seeker Login. Utilize the option at the bottom Forgot Your Password? You will be sent an e-mail containing your password.

Q:	What is an anonymous profile?
A:	An anonymous profile is designed to protect your name and contact information from being displayed to employers looking for candidates in our profile database. If you choose to be anonymous, the following information will be removed from your profile: Name, Contact Information, Resume and Cover Letter. Any employer wishing to view these items will be required to send you an email, asking for permission. You can then decide who you would like to share the information with. When applying for jobs, the information that is removed as part of the anonymous registration will be given to the corresponding employer.

Q:	How do I turn off the anonymous profile option for my account?
A:	On the Job Seeker main menu, select Edit Information. Then change Anonymous Profile to No. Proceed to the bottom of the menu and select Submit.

Q:	How do I sign-up to be notified about posted jobs?
A:	Job Seeker registration is required to be sent email notification about new job postings. On the Job Seeker main menu, select New Jobs Mail Notification. Choose the categories that you would like to be notified about and select Submit.

Q:	I don’t like the jobs that I am being e-mailed, how do I change my settings?
A:	Log into your account and on the main Job Seeker menu, select New Jobs Mail Notification. Add or remove the categories that you would like to be notified about and select Submit.

Q:	I no longer want to receive new job posting emails, how do I turn them off?
A:	Log into your account and on the main Job Seeker menu. Select New Jobs Mail Notification. Deselect all boxes and options. Select Submit at the bottom of the screen.

Q:	How much does it cost to search and apply for jobs?
A:	Nothing.

Q:	How do I delete my account?
A:	Log into your account and on the Home menu, select Manage Account. Select Click here. Select Ok to confirm that you would like to delete your account. Or you can send an email to info@retailmanagercareers.com with your user name, password and email address. Your account may not be deleted within 48 hours if you send an email. It is recommended that you utilize the function on your menu as that takes effect immediately.

Q:	What is the difference between Store Level and Executive Level?
A:	Store Management Careers – All store level management careers including Store Manger’s that are responsible for multiple locations. Executive Level Careers – Executive level careers begin with district / market level management and continue through careers at the corporate office.

Q:	Can I download and use one of the resume templates?
A:	All resume and cover templates are intended to be downloaded and can be used at your discretion. We do ask that you list retailmanagercareers.com as the source if you are downloading the materials to repost on another website or location.

Q:	How do I change my account email address?
A:	On the Job Seeker main menu, select Edit Information. Then change the email address listed in the box. Proceed to the bottom of the menu and select Submit.

Q:	How do I know if the job posting notification I received via email is legitimate?
A:	Verify the legitimacy of the email, company, and specific employment opportunity. Never share or give personal information to anyone unless you are certain they are who they claim to be. We recommend that you never provide anyone with your Social Security Number, Driver License Number, Bank Account Information, Credit Card Information or Password. We do not collect that information and it should never be listed in your resume or cover letter.

Q:	What happens when I apply online to a job posting?
A:	As soon as you submit your application, we attempt to deliver your materials to the perspective employer via email. If the employer has chosen to not receive emails, your materials will be forwarded to their retailmanagercareers.com account.

Q:	What is Equal Employment Opportunity (EEO)?
A:	The Office of Civil Rights (OCR) administers and ensures Agency compliance with the laws, regulations, policies, and guidance that prohibit discrimination in the Federal workplace based on race, color, national origin, religion, gender, age, disability, or reprisal. The Central Office Equal Employment Opportunity (EEO) Office and the Regional EEO Offices are primarily responsible for encouraging resolution and processing of EEO pre-complaints and formal complaints, in accordance with applicable federal EEO laws and regulations. In addition to complaints processing, the EEO Offices are responsible for ensuring that agency associates are trained in EEO and the agency’s EEO alternative dispute resolution (ADR) program. The Title VII Nationwide Program team is primarily responsible for preparing final decisions for the Associate Administrator's review and signature and ensuring that the agency is in compliance with the requirements of federal EEO laws and regulations, including but not limited to, the monitoring of nationwide EEO Office complaint processing activities. GSA’s Central and Regional EEO Offices process EEO complaints filed by GSA associates (employees) and applicants for employment. All others should contact the US Equal Employment Opportunity Commission (EEOC) for guidance on how to pursue an EEO claim. The EEOC may be reached by clicking on the EEOC link in the right panel, or by calling 1 (800) 669-4000 or (202) 663-4900.

Q:	Will any of my information be sold or given to third parties?
A:	We will never sell or share your information to or with anyone unless it is required to comply with applicable laws or in legal proceedings where it is relevant.

Q:	Should I cancel my account if I am not looking for a job?
A:	No, we recommend that you maintain an account at all times. An employer may review your profile and resume and may want to contact you regarding a new an exciting opportunity.

Q:	Do I need a resume to apply for a job posting?
A:	No, it is your choice if you choose to send a resume or cover letter to a perspective employer.

Q:	Is Retail Manager Careers a recruiting firm?
A:	No. We are an employment tool for employers and job seekers to get in touch directly.

Q:	I have not been contacted by an employer to which I have applied, does this mean that they have not received my resume?
A:	No. The employer will have received it, but please understand that many employers do not respond to all applicants. If you would like, you may follow-up directly with an employer to be sure.

Q:	How do employer’s search for perspective employees?
A:	Employers have the ability to search for perspective employees utilizing all of the information that a Job Seeker submits as search criteria.

Q:	How do I register?
A:	On the Home menu, select Job Seekers, Register. Follow the guided steps.

Q:	How do I submit my resume?
A:	On the Home menu, select Job Seekers, Register. Follow the guided steps.

Q:	Who will see my resume?
A:	Only Employers that you choose will be able to see your resume and cover letter if you have chosen to have an Anonymous Profile. If your profile is not Anonymous, all Employers with at least one active job posting have the ability to locate your profile, resume and cover letter in our database.

Q:	Am I able to post my resume confidentially?
A:	Yes. You have the option to keep all of your contact information (name, phone number and e-mail address) confidential. When you choose to protect your information, an employer will not be able to see any aspect of your resume and cover letter.

Q:	Why does my resume/cover letter get jumbled when I copy and paste it?
A:	At the request of the employers and recruiters who utilize our services, we only support Plain Text formatting on our site. This means that resumes and cover letters are all left aligned and that the formatting is very simple. Since these items often are coming from non-Plain Text programs, it may be necessary to manually format your resume or cover letter further to optimize the way it will be seen by potential employers.

Q:	How do I view, modify or change my resume and cover letter?
A:	On the Job Seeker main menu, select Edit Information. If you have previously cut and pasted your resume and cover letter, you can make adjustments on the screen and then select Submit at the bottom of the menu. If you have uploaded a copy of your resume, you may choose to either remove it or upload a revised copy. You cannot view an uploaded resume from the Job Seeker Main Menu.

Q:	How do I remove my resume and cover letter from my profile?
A:	On the Job Seeker main menu, select Edit Information. You can then cut the information contained in either the resume or cover letter boxes. If you have uploaded a resume or cover letter, you can erase the information listed in the box to the right of Upload Resume or Upload Cover Letter. This will remove the document from our database. Proceed to the bottom of the menu and select Submit.

Q:	Is there a charge for using this service?
A:	There are no costs associated with the use of this site as a Job Seeker.

Q:	How do I change my registration information?
A:	On the Job Seeker main menu, select Edit Information. Make any desired changes on your profile and then proceed to the bottom of the menu and select Submit. Changes will take effect immediately.

Q:	I am an employer but I am also a job seeker, what should I do?
A:	We recommend that you create an account with a different login name and password than your employer account.

Q:	I received a request from an employer to review my contact information, resume and cover letter, why did this happen?
A:	This occurred because your profile is set as Anonymous and an Employer searching through our database would like to review your Name, Contact Information, Resume and Cover Letter.

Q:	I received a request from an employer to review my contact information, resume and cover letter, how to I allow or prevent them from viewing my information?
A:	To allow them to view your information, click the selected link in the email. To prevent them from seeing your information, take no action.

Q:	What happens when I add a job to my favorites?
A:	Jobs that you have added to your favorites can be later accessed from the Job Seeker Manu Menu under the Favorite Jobs tab. From there, you can view and apply for the job.

Frequently Asked Questions